Guest services manager

Description:

The Rooms Manager leads the Rooms Division Team in the provision and delivery of personalised Guest Care and Relations, in order to enhance the guest experience of the hotel. The successful candidate is responsible for the smooth operation of the Front Office, Guest services, Concierge, Security and Housekeeping. He/she is responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and colleagues.

We are seeking a confident individual who displays exceptional leadership qualities. The successful candidate will demonstrate an ability to perform under pressure with a keen sense of urgency, whilst displaying attention to detail and a high level of diligence.

Salary: $112 00 annually.

Requirements:

• BTech Degree or National Diploma in Hospitality.
• 3-5 years’ experience in a comparable position in a luxury hotel operation.
• 3/ 4 years managerial experience in Room Division and Operations, in a 5 star environment.
• Excellent knowledge of all aspects of Rooms Division Operations; excellent organisational and administrative skills.
• Computer Literate i.e. Excel, Opera, Micros, Word, Outlook.
• Excellent guest service and problem resolution skills.
• Excellent communication skills in all aspects; professional and appropriate business appearance and presentation.
• Flexibility to meet the demands of a 24 hour operation.
• Ability to work comprehensively with spreadsheets and budgeting packages.

About the company:

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